Participant Charter 

All participants in Family Planning Australia’s courses and programs have a right to: 

• Receive high quality education and training that is recognised in their respective field 

• Be treated with respect and dignity 

• Learn in an accessible and safe environment free from danger, abuse or harassment 

• Receive recognition of their particular needs and circumstances including, ethnic background, cultural and religious practices 

• Receive clear and accurate information about the course they are undertaking, including cost, entry requirements, scheduling and assessment requirements 

• Have access to their own records on request 

• Have their privacy and confidentiality maintained at all times 

• Give feedback on services provided 

• Be informed about and have access to the Family Planning Australia complaints process 

All participants also have a responsibility to: 

• Respect the rights and opinions of others 

• Promote an effective learning environment by engaging proactively in learning activities 

• Use language and engage in behaviours that are inclusive of diversity, including cultural and religious diversity, sexual and gender diversity and disability 

• Comply with the terms and conditions for their course, as specified during registration 

• Maintain the privacy and confidentiality of fellow participants, and practice patients (where applicable) 

• Be punctual for classes, appointments and adhere to the due dates set for submission of education/assessment work 

• Promptly advise the course administrator of any change in circumstance which impacts on attendance in classes or appointments 

• Respect the workplace in which training is held, which includes observing all non-smoking restrictions 

• Be aware of and promote the safety of themselves and others, and follow all reasonable instructions from Family Planning Australia staff. 

• Seek approval from authorised Family Planning Australia staff for the use of any Family Planning Australia equipment, assets, stationery, etc 

• Be responsible for their own possessions 

• Meet the required dress standards designated for particular programs. 

Principles of Education and Training Delivery 

To meet its commitment to design and deliver training of a high standard Family Planning Australia will: 

• Provide current and future participants transparent, accurate and accessible information on Family Planning Australia services, including promotional materials, policies and procedures, course requirements and fee structures. 

• Ensure all education and training delivered meets the standards of the relevant regulatory body 

• Maintain privacy and confidentiality when collecting, and/or storing participant information 

• Actively consult with stakeholders, including current and former participants, relevant industry and training bodies, and employers 

• Welcome feedback from all stakeholders, and deal with complaints in an equitable, fair and unbiased manner 

• Ensure all training developed follow standard approved protocols, including all learning materials and assessment tasks 

• Engage staff who have current industry knowledge and experience in delivering education, as well as relevant qualifications 

• Ensure that all education staff undertake regular professional development 

• Comply with the terms and conditions that participants have agreed to during registration 

• Monitor and systematically evaluate all education and training on a regular basis 

• Ensure equitable access to all educational services 

• Comply with Work, Health and Safety regulations 

In developing and delivering education and training, Family Planning Australia staff have a responsibility to: 

• Respect the rights and opinions of others 

• Use language and engage in behaviours that are inclusive of diversity, including cultural and religious diversity, sexual and gender diversity and disability 

• Support participants to develop their knowledge, skills and attitudes as set out in the course outcomes. 

• Take into account participants’ previous knowledge and experience, and their particular needs and circumstances including, ethnic background, cultural and religious practices in planning and delivering education 

• Maintain the privacy and confidentiality of participants and practice patients (where applicable) 

• Assist participants to learn from assessment tasks by providing them with timely and constructive feedback 

• Learn from, and improve their work practices based on, participants’ and other stakeholders’ feedback 

• Continuously maintain and develop their skills as educators 

• Ensure compliance with all relevant Family Planning Australia policies and standards set out by the relevant regulatory body